Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

0203 451 2667

Call centre opening times

Monday - Thursday 9:00am - 9:00pm
Friday - Saturday 9:00am - 8:00pm
Sunday 9:30am - 7:30pm

After Sales

If you have already booked a holiday and need to contact us, call:

0203 451 2666

Call centre opening times

Monday - Friday 9:00am - 7:00pm
Saturday 9:00am - 5:00pm
Sunday Closed

Help & Support

Already booked with TUI.co.uk?

If you’ve made a booking on our sister website TUI.co.uk please contact their customer service team who will be able to access your booking and answer any questions you have:

Contact the TUI.co.uk team

 

Already booked with NHS.tui.co.uk - TUI Holidays for Heroes?

Call to discuss your NHS booking

If you have already booked a holiday using NHS.tui.co.uk and you have a question, please contact our customer service team on:

0203 451 2666

View opening times

Email us your NHS booking queries

If you have a question that is not covered in the FAQ provided below, feel free to email our team:

nhsadmin@tui.co.uk

FAQ Categories

Frequently Asked Questions

Terms & Conditions

I already have a holiday booked – will this discount apply to me?

We’re sorry but we’re not able to apply this discount to existing bookings. As we launched this discount on 10th July 2020, it only applies to bookings made after this date. We’d like to thank you for your understanding.

Terms and Conditions

nhs.tui.co.uk is a website owned and operated by TUI UK Retail Limited (we/us/our), part of the TUI Travel Plc Group of Companies, having its Registered Office address at Wigmore House, Wigmore Lane, Luton, Bedfordshire, LU2 9TN and registered in England and Wales under number 1456086.

We act in the capacity of an agent on behalf of the Tour Operator (Provider) with whom you book your holiday. You will be subject to the Provider's terms and conditions, and your agreement for your holiday will be with the Provider and not us. The Provider's terms and conditions can be found on their website or in their brochure. If requested by you we can send these to you before you make your booking or with your booking confirmation. By confirming your booking you are accepting the Provider’s terms and conditions and these agency terms and conditions. We will do our best to assist you with any issues you may have with the proper performance of the contract with the Provider, however this should be taken up with the Provider directly. We will do our best to assist you, but will have no liability in relation to the performance of that contract.

The Package Travel, Package Holidays and Package Tours Regulations 1992 require the Tour Operator to provide security for the monies that you pay for the package holidays booked with them and for your repatriation in the event of their insolvency. All the flight- inclusive holidays on this website are financially protected by the ATOL scheme. When you book you we will post your ATOL Certificate to you. If you do not receive it within 48 hours of booking please ask for it and check to ensure that everything you have booked (flights, hotels and other services) are listed on it. Please see booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

All holidays which we feature are not an offer by us to sell any holiday, but an invitation to you to make an offer to the Provider. We are free to accept that offer on behalf of the Provider or to reject it.

nhs.tui.co.uk is not a Tour Operator but an agent for the Provider.

nhs.tui.co.uk is solely for personal holiday bookings for employees of the NHS and which employee must be named as the lead passenger.

Our Agency Terms and Conditions are governed by English Law and the jurisdiction of the English Courts. You may however, choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are resident in either of these jurisdictions but not to any other law and/or jurisdiction.

We are members of ABTA, The Travel Association. ABTA Number J8086.

We act as Agents for ATOL protected Tour Operators.

Abbreviations

SC

Self Catering

RO

Room Only

HB

Half Board

FB

Full Board

AI or FI

All Inclusive

FO

Flight Only

FD

Fly Drive

CC or CA

Catered Chalet

CM

Catered Meals

Pricing

Whilst we endeavour at all times to keep our pricing as accurate as possible, and whilst all our prices are updated regularly, usually on an intra-day basis, and displayed in good faith, prices displayed by our holiday locator search engine should still be seen as a guide price only. All holidays and flight details are subject to availability and price variation. A final price will be given prior to your holiday being confirmed. Errors are rare but can occur in the pricing system and these cannot be honoured.

Transfers

Many holidays include the cost of the transfer from the arrival airport to the resort accommodation, and back, in the holiday price. Others do not, but consider the transfer an option which can be pre-booked for an extra fee.

Accommodation Ratings

The ratings displayed on the nhs.tui.co.uk website are as advised by the Provider. These will usually be the ratings given as a guide to properties by the Tour Operator using their own criteria. They may not conform with the national rating standards, either UK-based, or local to the destination. We will not be held responsible for any incorrect ratings.

24 Hour Clock

All times shown are based on the 24 hour clock and are local.

Ages

The age of children relates to the whole of the period when they are away including the day of return. If a child’s birthday takes place while the child is away on holiday, including the return day, then the age at the date of return must be stated at the time of booking. Travel may be refused if the date of birth according to the child’s passport differs from the age on the tickets.

Infants

Infants must be under two years of age on the return date of travel otherwise they are classed as children and must pay the appropriate child prices as opposed to the infant prices. Infants are not entitled to a seat and adults may only take one infant per person. Infants must be over 14 days old for health and safety reasons. Please be aware that cots can be payable locally in resort therefore please check the brochure for the most accurate information or contact Customers Services.

Tickets

Once we have received full payment for your forthcoming holiday, ticket confirmation will be sent to you in due course. This will usually be in the form of an ‘E-ticket’. E-tickets look very much like your booking confirmation, but will state the wording ‘E-ticket document’ at the top of the first page and will give details of check-in times, as well as flight timings, transfers and accommodation if applicable. Upon receipt of your E-ticket, you will receive no further confirmation from us, as your E-ticket (along with your passport(s) & any other required travel documentation) is all you need to check-in with at the airport. If you do not receive your E-ticket from us at least 7 days before you travel, please contact Customer Services

Closure of Terminal Two at Manchester Airport

From Wednesday 2nd September Terminal Two at Manchester Airport will be closed and all TUI flights will now operate from Terminal One.

As there are no Self Service Bag Drops at Terminal One you will need to check your bags in the traditional way at the bag drop desks

Low Deposits

Low deposits are a guide and will be confirmed on the costing page

Reserved Seating / Select Your Seat

Many airlines now offer the option to reserve your seats for a fee. This fee varies from airline to airline and if available will show on the Travel Options page. All airlines must comply with CAA guidelines therefore certain requirements must be satisfied before they can allocate seats. Some airlines will give seat numbers in advance and others allocate them at check in, therefore we recommend you check the Terms and Conditions of your chosen airline and these can be found on their own website or you may contact us for assistance.

Car Hire

You will need to produce the driving licence of all drivers when you collect your car. Various countries and car rental companies have different policies with regards to age and driving records. All convictions for driving offences must be declared. Additional insurance cover over and above the legal minimum is recommended when renting cars, especially in the USA. Please check with your Car Hire Provider for their requirements and terms and conditions.

Insurance

You will need to take out a suitable insurance policy for your holiday party, including infants and children. Some hazardous activities may require additional coverage – please check with your insurance provider. It may be a term of your contract with the Provider that you take out suitable insurance cover and inform the Provider of whom you are insured with so that they can take down your Insurers details. We cannot accept responsibility for any costs you incur as a result of not being adequately insured.

If you are going on holiday in the European Economic Area you will also need to get a European Health Insurance Card – visit www.ehic.org.uk. This card is not instead of, but as well as, adequate travel insurance. The European Health Insurance Card may not be accepted in private medical centres. Your EHIC might not be valid from 1.1.2021, please check before you travel.

As of 1st May 2010, to enter Cuba you must have in your possession a copy of a valid travel insurance policy, with proof of medical insurance, on arrival at the airport. You’ll find full details of this policy at https://www.gov.uk/foreign-travel-advice/cuba/entry-requirements

Payment

Some holidays may only require a deposit at the time of booking for you to secure your holiday. Any outstanding balance of your holiday is due to be paid to TUI Holidays for Heroes at least 12 weeks prior to date of departure. You can do this by calling Customer Services.

Payments can be accepted by credit or debit cards registered in the United Kingdom or Northern Ireland and can only be made by the card holder or with the card holders approval. We do not accept American Express.

If you do not pay your balance 12 weeks prior to departure, we will notify the Provider who may cancel the booking and charge any cancellation fees as set out in the Provider’s terms and conditions.

Cancellation and Amendment

Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. If you cancel or amend your booking the Provider may charge a cancellation or amendment charge shown in their terms and conditions (which may be 100% of the cost of the travel arrangements). If you are unable to travel due to call of duty, one free change of date amendment will apply but must be made more than 28 days before the date of travel. If you amend to a lower cost holiday, we will refund the difference in price. If the holiday you choose to amend to is more expensive than their original holiday, then you will need to pay the difference in price.

Help Booking

Should you need help with your booking our on-line chat team will be available to assist you with your booking seven days a week between 10am and 7pm.

Documentation

Once you receive your documentation from the Provider, please check this carefully to make sure that all details are correct and also ensure that the names given are the same as in the relevant passport. If you believe anything is not correct, please contact us. Please ensure you check this documentation so that you are fully aware of timings, durations, departures and accommodation details. If you are unsure about any aspect of your holiday please contact us atnhsadmin@tui.co.uk.

Delivery of Documentation

All documents (e.g. invoices/tickets/insurance policies) that need posting will be sent to you by post, otherwise they will be emailed to you. Please ensure that you have provided us with the correct details. Once documents leave our office we will not be responsible for their loss unless such loss is due to our negligence.

Passports and Visas

All British citizens require a valid 10 year British passport for travel outside the United Kingdom of Great Britain and Northern Ireland, Infants and children also require a valid 5 year British passport. Some destinations require at least 6 months validity remaining on the passport from the date of return. For the latest details of any travel restrictions, entry and stay requirement, visa and travel advice to your particular destination, visit the Foreign Office website at www.gov.uk/foreign-travel-advice or visit the Passport Service website at www.ips.gov.uk for passport information before booking or travelling.

** Certain Providers include Visas and /or Cuban Tourist Cards in the cost of your package holiday. Please check with us prior to purchasing these.**

Holders of non-UK passports and British subjects should always check with the relevant Embassy, High Commission or Consulate before booking for travel and visa requirements.

We recommend that you check before you book as it is your responsibility to ensure that all members of your party have valid passports, visas, health vaccinations and insurance cover for the travel being undertaken. Failure to obtain any necessary documentation may result in your party being refused travel.

Please take special note that for all air travel within the United Kingdom and Northern Ireland, airlines require photographic identification. Please ask us for further information.

Charter Airlines are not allowed to carry certain nationals to and from their country of origin. This is due to the licensing law restrictions with overseas aviation authorities. Some other restrictions may also apply, please check with your Airline, Embassy, High Commission or Consulate prior to booking.

Turkey Visa

All visitors to Turkey from March 2020 will not be required to purchase a visa for entry to Turkey providing you stay less than 90 days.

Cape Verde Visa

All visitors to Cape Verde are required to complete an online visa application form at least 7 days prior to travel. If you do not complete this form or book within 7 days of travel you will be required to pay 25 Euros cash for your visa on arrival.

Advance Passenger Information and ESTA for US Travel

Advance Passenger Information (API) – Certain authorities have introduced a legal requirement for airlines to provide border agencies with detailed passenger information for international flight. The United Kingdom system is known as E-Borders. Passengers are required to provide Advance Passenger Information (API) in advance of travel to their airline or Tour Operator between 6 months and 24 hours before departure. Your airline or Tour Operator will provide you with information on how to do this.

ESTA for US Travel – You will need to register for Electronic Travel Authority (ESTA) before you go. To apply visit https://esta.cbp.dhs.gov There will be a charge of US$14.00 which you need to pay by card when you apply. Without ESTA authorisation you may not be allowed to board your flight, you could be delayed during security processing or denied entry into the United States. That said, these documents don’t guarantee entry into the United States. As with most countries, immigration officials make the final decision. If you are denied entry, you still may need to pay cancellation charges for your holiday. If you are changing your name on your passport – for example, if you’re getting married – it’s best to register for ESTA using your maiden name if your new passport doesn’t start until 72 hours before your departure, otherwise you may not get authorisation to travel.

Health

It is the responsibility of all passengers to ensure that prior to travel they have taken all the necessary health precautions applicable to their chosen destination. Advice about destinations can change; therefore please consult with your doctor at least 2 months before your departure, as some treatments (e.g. Malaria) should begin well in advance of travel. For bookings within 3 weeks of departure, please consult your doctor. Other sources of information include specialist travel clinics or MASTA (Medical Advisory Services for Travellers Abroad) 0208 994 9874 6pm – 8pm.

Taking Off Again – Covid-19 and Summer 20 Holidays

Wearing a mask at the airport and on-board flights.

Everyone over the age of six needs to wear a face mask during the flight and transfer, and you may also be required to wear a mask throughout the airport. You will need to change your mask every four hours, so please take enough for your journey

If you are unable to wear a mask for medical or health reasons you must advise us and provide a written letter from a doctor or consultant to confirm the reasons you are unable to wear a mask and will need to carry this letter at all times so it’s available for anybody in the airport or on the aircraft to check.

If you cannot wear the mask due to a hidden disability, we also recommend you wear the sunflower lanyard if possible to do so.

If you’re travelling Spain, masks and mandatory when out and about, even if your'e in a place where you can socially distance. This does not include beaches, pools or during exercise. This rule is applicable to everyone aged 6 years and over. However, people who are unable to wear face coverings for health reasons are exempt but must have a medical letter or proof of why they cannot wear face coverings with them at all times. Make sure you take plenty of face masks with you – you could be fined if you don’t have one and note that individual hotel policy may vary depending on destination but it is most likely you will be required to wear a mask on public transport.

Turkey Entry Requirements and Face Masks

Face Masks

When you arrive in Turkey, everyone over the age of 2 should wear a face mask in public areas. It is mandatory to wear a face mask on all public transport – this includes your TUI transfer to and from the airport. If you cannot wear a mask on public transport, you can book a private taxi transfer

If you or someone you are travelling with is medically exempt from wearing a face mask, they should wear a face shield.

These measures are mandatory – if you are medically exempt, you should have a medical certificate or letter confirming why you cannot wear a face mask.

Turkey Passenger Locator Form and Travel Advice

You will need to complete a Passenger Locator Form on your flight – our cabin crew will provide you with a form. Please bring a pen and note the address of your hotel to complete the form.

To read the most up-to-date travel advice in Turkey, please visit the FCO website https://www.gov.uk/foreign-travel-advice

Before you return home

Please also be aware that you’ll need to complete a UK Passenger Locator Form before your return home. You’ll need to do this while you’re on holiday, 48 hours before you’re due to return to the UK https://www.gov.uk/provide-journey-contact-details-before-travel-uk.

TUI is now automatically applying Covid-19 Cover to every new or existing TUI package holiday customer travelling on or before 31st December 2020.

Covid-19 Cover is free and no additional costs apply however customers will still require separate travel insurance as Covid-19 Cover covers Covid-19 only.

Cover is underwritten by our AXA Partners, is provided for every person on the booking and applies to: · Overseas testing for suspected cases · Overseas medical assistance if a you contract COVID-19 while on holiday · Costs associated with an extended stay and a new return flight home if you are required to quarantine while on holiday · Access to a dedicated 24/7 emergency hotline and app - you will need to download AXA’s ‘Dr Please’ app and then register using your unique TUI code

New Face Masks and Entry Requirements

Customers Travelling to Spain

What are the changes?

Visitors to Spain are required to wear face masks when out and about in resort and in public places and you will need to complete a Spanish Passenger Locator Form (PLF) before you fly. This can be done after checking in online within 24 hours of travel. You will need to visit the SPAIN PLF website: www.spth.gob.es. Completion of this form is mandatory and can delay your journey through the airport if not submitted on time. Please also check the Foreign and Commonwealth Office for up to date information at www.gov.uk

Customers Travelling to Greece

Visitors to Greece must complete a PLF form and have a QR code when boarding. Failure to comply could result in a 500 euro fine for customers. Please also check the Foreign and Commonwealth Office for up to date information at www.gov.uk

Do Other Countries Require Health Declarations?

Some countries require you to fill out a health declaration before you travel and most will need you to complete this 48 hours before you depart. Please visit the FCO website for up to date information and to check whether the country you are visiting requires you to complete a health declaration.

UK BORDER CONTROL

To help combat the spread of Coronavirus, when flying to a UK airport you're required to send your contact details to UK Border Force. It's your responsibility to do this, and failure to do so may lead to a fine from the government.

For the latest information and to complete your details:

If you live in ENGLAND, SCOTLAND or NORTHERN IRELAND, please visit UK Border Control.

If you live in WALES, please click here.

Online Check In

Checking in online will limit the amount of time you have to queue in the airport and limit your contact with other passengers and airport staff. You can check in for your flight 24 hours before take off, up to three hours before departure, online or via the TUI App.

Foreign Currency / Using Cash in Resort

Some hotels, shops and restaurants may still accept cash payments, but you should be prepared for some to accept card payments only. It’s a good idea to take a credit or debit card (Mastercard and/or Visa) on holiday although you will need to make sure your card is set up to work abroad before you travel.

Pregnancy

Airlines vary so please check before booking.

As a guideline for uncomplicated, single pregnancies, you can be a maximum of 36 weeks pregnant on your return flight if you’re going short haul. If you’re flying long haul, it’s 34 weeks. For multiple pregnancies, you can only fly up to 32 weeks.

Over 28 weeks pregnant you will need to provide a note from a doctor or midwife when you fly. It must include your estimated date of confinement, confirmation that your pregnancy is uncomplicated and that you’re fit to fly. You will also need to make sure your insurance covers you for the whole trip as many policies only cover you until you’re 28 weeks.

Passengers Requiring Special Assistance

You should advise us of any special assistance, needs or requirements for any passengers in your party at the time of booking. For example, the requirement for wheelchair assistance or medical conditions that may affect your travel; you must notify us so that we can pass this information on so that suitable arrangements can be made. It is also advisable to speak to someone before making a booking online to ensure that your choice is suitable. You can seek advice from our Customer Service Team.

Complaints

As your contract is with the Provider, all complaints should be addressed to them but we will do our best to assist you with any queries or concerns you may have relating to your travel arrangements. If you have a problem whilst on holiday, this must be reported to the Provider, their local supplier or representative immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. If you wish to complain when you return home, please write to the Provider. You will see their contact details on the confirmation documents we send you.

Online Check-in

We recommend online check in for all TUI holidays. When checking in online you will be required to provide your advanced passenger information. If you choose not to use the online check-in service your Provider may reserve the right to charge a fee at the airport check-in.

Terms of use

Governing Law

This website has been designed for use within the United Kingdom.

Non-commercial Use Only

You may only use this website for your own personal use (which will at all times be reasonable and not abusive) or for purposes legitimately connected with purchasing products and services on our website.

You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.

Ownership and Use of Material and Information on Our Website

This website displays brands, trademarks and registered trademarks which are registered in the UK and/or other countries and which belong to us. Other product and company names mentioned on this website are proprietary to their respective owners. You are not licensed to use any of the marks on our website unless written permission is granted, and you may not meta tag any of these marks.

Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this website, including (without limitation) all text, sound, photographs, images, logos, videos, 360°maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the “Non-Commercial Use Only” section above, material and information, either whole or in part from this website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner’s prior written permission.

Links

If you wish to include links to our website, unless you have written permission, you may only do so to our homepage. This website contains links to external websites. These links are provided so you can find out further information quickly and easily. Please note we are not responsible for the content of these websites.

Data Protection and Privacy Policy

It is necessary for us to take certain information from you, including your name, address and financial details in order to confirm your booking. We will provide your personal information, as well as any personal information you provide in relation to other persons who form your booking party, to suppliers and carriers who might be located outside the UK and/or EU to enable the operation of the services requested with you. By confirming your booking you consent to such disclosure of personal information. Financial and contact information will not be passed to any third party. We recommend that you view our Data Protection Policy. For full details of our Data Protection and Privacy Policy, please (insert Privacy Policy than includes Data Protection .

Online Brochure Content

We display a range of information throughout the booking process concerning the specifics of your chosen package holiday. In every instance this information is supplied by the Provider and is subject to change entirely at their discretion. Particular consideration should be given to special offers, such as free child places, which can, and do change without notice. We cannot be held responsible for errors or omissions in the holiday or other travel product descriptions.

* EXCLUSIVE NHS EMPLOYEE SAVINGS

Receive and extra £50* off per booking, in addition to any other TUI or First Choice package holiday discounts when you spend a under £1000. TUI Refund Credit Vouchers cannot be redeemed on this website.

Receive and extra £100* off per booking, in addition to any other TUI or First Choice package holiday discounts when you spend over £1000.

Save £100 per booking on single passenger bookings on TUI and First Choice package holidays departing up to and including 31st October 2020 - ENDS 31.10.20

The minimum spend is £800 per booking before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on one adult in a room. The offer is valid until 31st October 2020 on this website. The offer does not apply to accommodation only, flight only and ski bookings. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice. This promotional code is non-transferable and not valid in conjunction with any other discount code or refund credit note

Save £200 per booking on single holidays departing between 1st November 2020 and 31st October 2021 with TUI and First Choice - ENDS 31.10.20

The minimum spend is £800 per booking before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on one adult in a room. The offer is valid until 31st October 2020 on this website. The offer does not apply to accommodation only, flight only and ski bookings. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice. This promotional code is non-transferable and not valid in conjunction with any other discount code or refund credit note

Save £100 per booking on holidays departing between 1st and 31st October with TUI and First Choice to Cyprus only

Save £100 per booking including children aged 2 and over on TUI and First Choice package holidays departing between 1st and 31st October 2020. The minimum spend is £800 per booking before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on a minimum of 2 adults sharing a room. The offer is valid from 17th September 2020 on this website. The offer does not apply to accommodation only, flight only and ski bookings. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice. This promotional code is non-transferable and not valid in conjunction with any other discount code or refund credit note

Covid-19 and 2020 Holidays

Wearing a mask at the airport, on-board flights and on transfers.

Face Masks

Everyone over the age of six needs to wear a face mask during the flight and transfer, and you may also be required to wear a mask throughout the airport. You will need to change your mask every four hours, so please take enough for your journey

If you are unable to wear a mask for medical or health reasons you must advise us and provide a written letter from a doctor or consultant to confirm the reasons you are unable to wear a mask and will need to carry this letter at all times so it’s available for anybody in the airport or on the aircraft to check.

If you cannot wear the mask due to a hidden disability, we also recommend you wear the sunflower lanyard if possible to do so.

If you’re travelling to Spain face masks are compulsory in public places, even if you're in a place where you can socially distance. This does not include beaches, pools or during exercise. This rule is applicable to everyone aged 6 years and over. But people who are unable to wear face coverings for health reasons are exempt. Make sure you take plenty of face masks with you – you could be fined if you don’t have one and note that individual hotel policy may vary

If you are travelling to Turkey, everyone over the age of 2 should wear a face mask in public areas. It is mandatory to wear a face mask on all public transport – this includes your TUI transfer to and from the airport. If you cannot wear a mask on public transport, you can book a private taxi transfer

If you or someone you are travelling with is medically exempt from wearing a face mask, they should wear a face shield.

These measures are mandatory – if you are medically exempt, you should have a medical certificate or letter confirming why you cannot wear a face mask.

Entry Requirement

Greece

When traveling to Greece, you will need to complete a Passenger Locator Form (PLF) at least 24 hours before travel and have a QR code when boarding. Failure to do so in advance may result in your carrier not allowing you to travel, a 500 Euro fine on arrival or the Greek authorities not allowing you to enter the country. Once you have completed the PLF form you will receive a confirmation email then you will receive the PLF with their unique Quick Response (QR) code on the day of their scheduled arrival in Greece (at midnight) and will be notified via email (the QR code will be provided in a link in the confirmation email).If you are boarding or embarking on the previous day of the arrival will be allowed to do so upon showing the confirmation email, since they will receive their QR code during their flight or voyage.

Every traveller, including children, must have their details included on a PLF. If you’re travelling with others outside of your household, you should all complete your own form. If you’re travelling together as a household, the Greek authorities ask for you to complete one form with all adults and children included. You can add additional members of your household at the top of the form before you submit.

Some airlines may require individual PLFs for every traveller over the age of 18 within the same household. You should check directly with your airline what you will need to show in order to be allowed boarding.

Halkidiki

Authorities in Greece have announced extra measures for Halkidiki due to an increase in COVID-19 cases.

We have been informed that, due to social distancing protocols, the below changes will be made at your resort:

The use of a mask outdoors is mandatory No gatherings of over nine people for any reason, both in public and private In dining areas a maximum of up to four people per table is allowed, unless they are first degree relatives where up to six people are allowed.

Turkey

When you arrive in Turkey, everyone over the age of 2 should wear a face mask in public areas. It is mandatory to wear a face mask on all public transport – this includes your TUI transfer to and from the airport. If you cannot wear a mask on public transport, you can book a private taxi transfer. If you or someone you are travelling with is medically exempt from wearing a face mask, they should wear a face shield. These measures are mandatory – if you are medically exempt, you should have a medical certificate or letter confirming why you cannot wear a face mask.

You will need to complete a Passenger Locator Form on your flight – our cabin crew will provide you with a form. Please bring a pen and note the address of your hotel to complete the form.

To read the most up-to-date travel advice in Turkey, please visit the FCO website https://www.gov.uk/foreign-travel-advice

Please also be aware that you’ll need to complete a UK Passenger Locator Form before your return home. You’ll need to do this while you’re on holiday, 48 hours before you’re due to return to the UK

https://www.gov.uk/provide-journey-contact-details-before-travel-uk

Cyprus

There have been some changes to the entry requirements for Cyprus. If you are due to travel to Cyprus you will need to complete an online Cyprus Flight Pass application within 24 hours before travel. This will require a negative COVID‐19 PCR test for all customers aged 12 or over. These tests are not available at the airport, so customers will need to acquire a test themselves before they travel.

It’s important to note that the COVID‐19 PCR test must be taken within 72 hours of your departure to Cyprus, and the evidence uploaded to the Cyprus Flight Pass must include the testing date, name and proof of a negative result in the same document.

The Cypriot authorities will send a Clearance To Fly document if the application is approved, which customers must present before they are able to board the plane. Failure to show a Clearance to Fly document will result in denied boarding.

If customers are unable to travel to Cyprus due to these entry requirements, they can amend for free to any holiday on sale by 7th September 2020. Please visit the FCO website for more information. The UK government guide to testing for COVID 19 contains useful links and further information.

Madeira

If you are due to travel to Madeira will need to complete an online Madeira Traveler Registration form https://madeirasafe.com within 24 hours before travel. This will require a negative COVID‐19 PCR test for all customers aged 12 or over. These tests are not available at the airport, so customers will need to acquire a test themselves before they travel.

It’s important to note that the COVID‐19 PCR test must be taken within 72 hours of your departure to Madeira, and the evidence uploaded to the Madeira Traveler Registration must include the testing date, name and proof of a negative result in the same document. If customers are unable to travel to Madeira in September due to these entry requirements, they can amend for free to any holiday on sale, providing the new holiday is with the same 3PF carrier. You can contact us to amend your holiday free of any amendment fees in travelling in September 2020 or to discuss your options, which includes cancellation with a full refund.

Please visit the FCO website for more information. The UK government guide to testing for COVID 19 contains useful links and further information.

Information on tests for Cyprus and Madeira

Can I get a free test on the NHS?

We advise you to read the information available online (see links below), some customers are eligible for tests on the NHS. If you do have an NHS test result, we would like to remind you that both the appointment and the test results need to be uploaded into the Madeira flight pass application and you also need to bring a copy with you.

Please visit the FCO website for more information. The UK government guide to testing for COVID 19 contains useful links and further information.

How long does it take to get a test and receive my results?

Most tests can be booked within 5 days and results are usually provided within 24hrs of receiving the sample, however all customers are asked to check with the test provider.

What happens if I don’t get my test results back in time to travel?

In the unlikely event you don’t receive your test results in time you will be able to amend to an alternative holiday (all seasons).

I don’t want to have a test, what are my options?

If customers are unable to travel to Madeira due to these entry requirements, they can amend for free to any holiday on sale, providing the 3rd party carrier is the same.

Before you return home

Please also be aware that you’ll need to complete a UK Passenger Locator Form before your return home. You’ll need to do this while you’re on holiday, 48 hours before you’re due to return to the UK

https://www.gov.uk/provide-journey-contact-details-before-travel-uk.

By agreeing to these Terms and Conditions you have agreed to read the Coronavirus latest in the Help Section under FAQ Categories and check the FCO website before travelling