Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

0203 451 2667

Call centre opening times

Monday - Thursday 9:00am - 9:00pm
Friday - Saturday 9:00am - 8:00pm
Sunday 9:30am - 7:30pm

After Sales

If you have already booked a holiday and need to contact us, call:

0203 451 2666

Call centre opening times

Monday - Friday 9:00am - 7:00pm
Saturday 9:00am - 5:00pm
Sunday Closed

Help & Support

Already booked with

If you’ve made a booking on our sister website please contact their customer service team who will be able to access your booking and answer any questions you have:

Contact the team


Already booked with - TUI Holidays for Heroes?

Call to discuss your NHS booking

If you have already booked a holiday using and you have a question, please contact our customer service team on:

0203 451 2666

View opening times

Email us your NHS booking queries

If you have a question that is not covered in the FAQ provided below, feel free to email our team:

FAQ Categories

Frequently Asked Questions


Should I be concerned about my holiday with the uncertainty of Brexit?

We understand you may be anxious to find out more about what may happen with Brexit, to help you plan your holiday. The good thing to know is that the European Commission has said that planes leaving from the UK will still be allowed to fly over the territory of the European Union.  So you can rest assured that your flight should still go ahead as planned. Here at TUI, we’ll continue to operate our holidays to all of our fantastic destinations, including those within the EU, so you can still book holidays with us in confidence.

Will my flight still operate?

The UK has left the EU and is now in a transition period, meaning everything will stay as it is until the end of December 2020 and flights will continue as normal.  The European Commission and UK government have said that UK airlines will still be able to operate flights between the UK and the EU. The UK government has also agreed that airlines operating out of the EU will be able to fly into the UK.

Will I need a visa to travel to the EU after Brexit?

On 4th April 2019 the European Parliament approved legal changes to ensure that UK citizens will not need a visa to travel to the EU for short stays after Brexit – even in the event of a no-deal exit. ABTA is also providing advice to travellers about visiting the EU after Brexit, with the latest information available at:


Check the date your passport expires.  The UK government recommends that you have six months left on your passport on the date of your arrival in an EU country.

You should also check when your passport was renewed. If you renewed a 10-year adult passport before it expired, extra months may have been added to your passport’s expiry date. These extra months over 10 years will not count towards the 6 months that must be remaining. The UK Government has a website to check the validity of your passport under these rules.

You may wish to renew your passport sooner rather than later, in order to make sure you have it in time for your holiday or travel plans.

European Health Card

The European Health Insurance Card (EHIC) allows any EU citizen to access state medical care when they are travelling in another EU country. In the event of a no-deal Brexit, UK registered EHICs will no longer be valid.

We always recommend you have the appropriate travel insurance, whether you have an EHIC card or not, as there are limitations to EHIC.


If the UK leaves without a deal, UK citizens driving their vehicle within the EU would be required to obtain and carry a physical Green Card in order for your UK car insurance to be applicable in the EU. These cards would be issued by insurers and you may be charged a small fee to cover administration costs.

Speak with your insurer for more information on obtaining a Green Card for any trip on or after 31 October 2019.

The ABI – the trade body for the insurance industry – recommends you contact your car insurance company at least one month in advance of travelling.

Driving licences

As long as you have a full UK driving licence, you don’t currently need an additional licence to drive in the EU. This is likely to change in a no-deal scenario. UK travellers looking to drive in the EU on or after 31 October 2019 may need to apply for an International Driving Permit.

Whether you need an International Driving Permit or not will depend on where you are travelling to and for how long. There are a number of different permits available for different areas of the EU, so you should check carefully which permit is required for each country you intend to drive within, as you may need more than one permit to comply with the law.

International Driving Permits cost £5.50 and are available directly from the Post Office.

Full details about International Driving Permits, including what permit you need for each country can be found at

The Government is also advising that you will need a GB sticker for your car when driving in the EU after Brexit.

Data roaming

Under EU rules, the cost of making calls, sending messages or using the internet on your phone in the EU is the same in the UK. If the UK leaves without a deal these rules will no longer apply – however, some UK companies have said they may continue to offer this benefit to their customers. Before you travel, check with your mobile phone provider about the costs of using your phone in the EU.

Please check or GOV UK for further updates.

Contingency legislation extension allays no-deal concerns for flights

UK airlines will still be able to operate flights between the UK and the EU until at least 24 October 2020 after the European Commission extended the deadline in their unilateral contingency legislation.

Under previous legislation the deadline for this contingency was set for march 2020 but this extension will now allow you to book travel arrangement further in advance in the confidence that flight schedules will not be affected.