Help & Support

Your flight reference number will be a code made of up six numbers and letters – your Holidays for Heroes booking reference is only numbers, so it’s easy to remember which is which. You’ll find both on your booking confirmation or e-ticket.

To add a booking to your MyRyanair account, log in as normal and go to ‘find your booking’. Enter your Ryanair flight reference number and the email address you used to book your holiday. Once your booking has been linked, you can login to manage your flights with Ryanair.

If you have trouble logging in or using your MyRyanair account, you can contact Ryanair customer support directly or follow the account setup instructions on the Ryanair website or app.

Ryanair Group uses five airlines – Malta Air, Buzz, Ryanair UK and Lauda Europe, so your Ryanair flight may be operated by one of these airlines. If this is the case, you’ll see this when booking. If your Ryanair flight is operated by one of these airlines, you can still add extras and check in like you normally would through the Ryanair website.

If you’ve added hold luggage to your booking, each passenger can check in one bag weighing up to 20kg. Maximum dimensions of a 20kg Check-in Bag are 80 x120cm x120cms. You can share bags between passengers on the same booking. This means if there are two of you travelling and you both have a luggage allowance of 20kg, one bag could weigh 10kg and the other 30kg. Please be aware that no single bag can weigh more than 32kg.

Plus, you’ll be allowed to take one small piece of hand luggage on board. This could be a handbag, rucksack or backpack that can fit under the seat in front of you. Maximum dimensions for hand luggage are 40x20x25cms.

If you’re travelling with an infant (8 days to 23 months), you can bring an extra baby bag of up to 5kg (dimensions: 45x35x20cms) for babies travelling on an adult’s lap. You can bring two items of carry-on baby equipment for free. This includes things like a pushchair/buggy, car seat, booster seat or travel cot.

Additional luggage, excess luggage or special luggage can be added directly through your MyRyanair account. If you choose to add special baggage to your booking, please let us know so we can make sure your transfer is suitable. There’s an additional fee for sports equipment and other large items – for more information, head to www.ryanair.com.

When you book Ryanair flights, you’re allocated a random seat for free, but it isn’t guaranteed that you’ll be seated with any other passengers on your booking. You can pick to pay for advanced seat selection directly with Ryanair – you can do this any time before you fly, but it’s better to do it early before they get booked up.

To select your seats, log in to your MyRyanair account with your flight reference number and the email address used to make your booking. Just so you know, prices for reserved seats depend on where you pick to sit in the cabin. If you’ve selected your seats, online check-in opens 60 days before the scheduled departure time.

Want to select your seats? You don’t need to let us know – you can just go ahead and pick them directly with Ryanair.

If you or anyone on your booking requires special assistance for your flight, you can book this directly with Ryanair. You can add special assistance up to 48 hours before the scheduled flight time by logging into your MyRyanair account. Here’s what you’ll need to do:

• Log into your myRyanair account.
• Select ‘Manage this booking’ on the booking you want to add special assistance to.
• Select ‘Request special assistance’.
• Pick the passenger(s) that require special assistance.
• Confirm the type of special assistance needed for the outbound and return flight.
• Make sure you save these changes to your booking.
• You’ll receive an updated email itinerary including details of the special assistance you added.
• On the day you go, anyone requiring special assistance will just need to head to the airport special assistance desk two hours before the flight departure time.

Just so you know, the assistance you need may not be available if you give less than 48 hours’ notice. If you’re trying to add special assistance after 48 hours and up to 12 hours before your flight time, you’ll need to contact Ryanair’s Special Assistance team on 0808 168 5777.

For more info on Ryanair’s special assistance policies, head to www.ryanair.com.

If you need special assistance for any other part of your trip, like with transfers or your stay, please get in touch with our team separately on 0204 578 0978.

When you’re booking, select the age that the passenger will be on the return flight. Once you’ve booked, log in to your MyRyanair account and change the passenger type for the outbound flight – so, either ‘child’ to ‘infant’, or ‘adult’ to ‘child’. When it’s time to check in, you’ll be able to check in online using the right date of birth for that passenger. Just so you know, this might mean you’re charged flight taxes or a higher rate for your hotel for that passenger.

If you need to amend a name on your booking and it’s to change less than three characters, we can do it for you – just call us on 0204 578 0978. We’ll make the change and update your info with Ryanair, so you don’t need to get in contact with them. Just so you know, name changes are subject to an amendment fee.

If more than three characters need amending, we’ll need to contact where you’re staying first. If it’s possible to make the amend, you’ll need to charge an amendment fee. We’re unable to make changes of 3+ characters with Ryanair for you, so you’ll need to do this directly with Ryanair. Just so you know, you’ll also be charged an amendment fee by Ryanair.

Here’s how to amend a name with Ryanair:

• Log into your MyRyanair account.
• Select ‘Manage this booking’ on the flights you need to amend.
• Select ‘Change a name’ and pick the name(s) you want to change.
• Edit the passenger name(s) and then select ‘Check the price’.
• Confirm if you’re happy to continue with the name change.
• Enter your payment details and select ‘Pay Now’. Then, you’ll receive an updated email itinerary showing the name change.

If your package includes flights with Ryanair, your flights are confirmed directly with the airline when you book, so we can’t add passengers for you. If you want to add a passenger, here are your options:

1. Cancel the original holiday and make a new booking that includes all passengers. We’ll refund you for your package holiday, including the cost of your flights, and you’ll just need to pay the cancellation fee (the amount you’ll be charged depends on long before your holiday you tell us you want to cancel). Just so you know, refunds can take up to 14 days for the money to reach your account.
2. Create a separate booking for the additional passenger.

Just so you’re aware, they’ll need to make this booking themselves, as you can’t be the lead passenger if you’re not on the booking.

Otherwise, we can help you find flights with a different airline, which we can book and manage for you.

Please be aware, if you book flights for the additional passenger directly with Ryanair, we cannot guarantee availability with the accommodation or provide that passenger with the package protection that the rest of the party will have.

If you want to make a major change to your booking, like amending the passengers, dates, flight times or destination, you’ll need to call us on 0204 578 0978. This is because making changes to your flights directly with Ryanair can affect the other parts of your holiday with us. Depending on the change, you might be charged amendment fees by us and by Ryanair.

If you’re flying with Ryanair and want to change your departure dates or destinations, call us on 0204 578 0978 and tell us about the change you’d like to make, including the details of any alternative Ryanair flights you want instead. We’ll let you know if changes to arrival time or airport can work with the other parts of your holiday. Just so you know, changes to your accommodation are subject to availability and might be more expensive than the price you paid, plus you’ll be charged an amendment fee. If the changes can be made, you can then go ahead and make changes to your flights directly with Ryanair through your MyRyanair account. Please note, Ryanair charge a separate flight change fee that you’ll need to pay separately.

Please note, you don’t need to contact us if you’re booking seating, ordering meals or adding extra baggage. You’ll need to do this directly with the airline using your MyRyanair account.

Want to cancel your holiday? Get in touch with us on 0204 578 0978.

For your outbound and return flights, you’ll need to check in online directly with Ryanair and print or download your boarding passes. You can check in at the airport, but you’ll be charged for this service. To check in, create an account or log in to your MyRyanair Portal on Ryanair’s website.

1. If you’ve paid to pick your allocated seats, online check-in opens 60 days before departure.
2. If you haven’t selected a seat, you’ll be able to check in 24 hours before departure and you’ll be randomly allocated a seat free of charge.

Online check-in closes 2 hours before your flight’s scheduled departure time. Bag drop is open from 2 hours to 40 minutes before the scheduled departure time.

Please note: If you’re departing from Morocco, digital boarding passes are not accepted. You must carry a printed copy of the boarding pass and present it at the Ryanair check-in counter. If you don’t have your boarding pass and don’t have internet access in the airport, you can get your boarding pass printed at the check-in desk for an additional fee.

If your bag is lost, delayed or damaged, you need to report it to the lost property desk at the airport. You’ll be given a Property Irregularity Report (PIR) with a 10-character file reference, which you can use to track updates about your bag.

If you want to make a claim for missing or damaged bags, you can do this at www.damagedluggage.com. Just so you know, you’ll need to make your claim within a certain number of days:

• Damaged bags – your claim must be submitted to Ryanair within seven days of the bag being damaged.
• Missing bags – your claim must be submitted to Ryanair within 21 days of the bag going missing.

Sometimes airlines adjust their flying schedules, which can mean your scheduled flight departure time is changed. If this happens, Ryanair will be in touch to let you know.

Depending on how big the change is, you might need to contact us so we can see if it will affect the other parts of your holiday, like transfers.