Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

0203 451 2667

Call centre opening times

Monday - Thursday 9:00am - 9:00pm
Friday - Saturday 9:00am - 8:00pm
Sunday 9:30am - 7:30pm

After Sales

If you have already booked a holiday and need to contact us, call:

0203 451 2666

Call centre opening times

Monday - Friday 9:00am - 7:00pm
Saturday 9:00am - 5:00pm
Sunday Closed

Help & Support

Already booked with

If you’ve made a booking on our sister website please contact their customer service team who will be able to access your booking and answer any questions you have:

Contact the team


Already booked with - TUI Holidays for Heroes?

Call to discuss your NHS booking

If you have already booked a holiday using and you have a question, please contact our customer service team on:

0203 451 2666

View opening times

Email us your NHS booking queries

If you have a question that is not covered in the FAQ provided below, feel free to email our team:

FAQ Categories

Frequently Asked Questions

Passports & Visas

Do I need a visa?

Some holiday destinations require the appropriate visa in order to travel there and it is the customer’s responsibility to arrange this. For further information on which countries require a visa, please visit the Foreign and Commonwealth Office website.

Is my passport valid for travel?

It is important that the details on passports match those on the travel documentation. For example, the names on the passports must match the names on the flight tickets to avoid any problems on the day of travel. Your passport must be valid for the duration of your holiday, and in many cases for up to 6 months after your expected date of return. For further information, the Passport Office can be contacted on 08705 210 410 (calls charged at national rate).

How do I apply for a passport?

It usually takes about four weeks to apply for a new passport but this can be longer in busy months, so if you’re planning a holiday soon and your passport has expired, it is best to apply for a new one as soon as possible or before you book. It is possible to obtain a passport quicker by using a premium or fast track service, but this comes at a greater cost and we wouldn’t advise relying on the service because there is a chance you won’t be able to go on holiday and once your holiday is confirmed, the tour operator’s cancellation charges would apply if you are unable to travel. You should be able to get a passport application form from your local Post Office, or you can apply online at the Passport Office website.

Do children need a passport?

All children and infants must have their own passport.