Help & Support

We’re sorry but we’re not able to apply this discount to existing bookings. As we launched this discount on 10th July 2020, it only applies to bookings made after this date. We’d like to thank you for your understanding.

If you require any information on travelling to potential problem areas, the Foreign and Commonwealth Office (FCO) has up to date information on its website here.

When eating it is advised that you check your food is properly cooked – particularly meats – and has been prepared in a hygienic environment before eating. If you are experimenting with foods that you haven’t tried before, you should introduce yourself to them gradually.

Depending on where you are going you may need vaccinations. We recommend you speak to your GP at least two months before you travel as some of our destinations require vaccinations or tablets to be taken prior to and after the return of your holiday i.e. malaria tablets. Most European destinations do not require vaccinations or tablets.

Always be careful in the sun, staying out of direct sunlight between 11am and 3pm if possible, because this is when the sun is hottest. It is advisable to use a sun cream that protects against UVA and UVB radiation, even if you are a regular sunbather. Children, babies and the elderly are particularly vulnerable in sunlight, as are people with fair skin. It’s also important to remember that you can still burn when it is cloudy. Sun cream should be re-applied every 2-4 hours and before and after you go into water.

We recommend bottled water at all times to avoid upset stomachs.

Tipping is entirely up to you but tends to be the norm in some foreign countries. Waiters, taxis and porters tend to expect tips but this is entirely at your discretion.

It depends entirely on the airline and you must advise us if you are pregnant. As most but not all of our flying is with TUI, below are their rules but as each airline has different rules you must check with the airline providing your flight before booking.

For uncomplicated, single pregnancies, you can be a maximum of 36 weeks pregnant on your return flight if you’re going short haul. If you’re flying long haul, it’s 34 weeks. For multiple pregnancies, you can only fly up to 32 weeks.

If you are over 28 weeks, you will need to provide a note from a doctor or midwife advising you are fit to fly and including your estimated date of confinement, confirmation that your pregnancy is uncomplicated.

You will also need to make sure your insurance covers you for the whole trip as many policies only cover you until you’re 28 weeks pregnant.