Help & Support

Already booked with TUI.co.uk?

If you’ve made a booking on our sister website TUI.co.uk please contact their customer service team who will be able to access your booking and answer any questions you have:

Contact the TUI.co.uk team

Speak to the team

To discuss any new or existing NHS bookings, please call us on

0204 578 0978

Email us your NHS booking queries

If you have a question that is not covered in the FAQ provided below, feel free to email our team:


FAQ Categories

Frequently Asked Questions

I already have a holiday booked – will this discount apply to me?

We’re sorry but we’re not able to apply this discount to existing bookings. As we launched this discount on 10th July 2020, it only applies to bookings made after this date. We’d like to thank you for your understanding.

Is it safe to travel to a certain country?

If you require any information on travelling to potential problem areas, the Foreign and Commonwealth Office (FCO) has up to date information on its website here.

Is it safe to eat foreign food?

When eating it is advised that you check your food is properly cooked – particularly meats – and has been prepared in a hygienic environment before eating. If you are experimenting with foods that you haven’t tried before, you should introduce yourself to them gradually.

Do I need vaccinations?

Depending on where you are going you may need vaccinations. We recommend you speak to your GP at least two months before you travel as some of our destinations require vaccinations or tablets to be taken prior to and after the return of your holiday i.e. malaria tablets. Most European destinations do not require vaccinations or tablets.

Is it safe to sunbathe in warm countries?

Always be careful in the sun, staying out of direct sunlight between 11am and 3pm if possible, because this is when the sun is hottest. It is advisable to use a sun cream that protects against UVA and UVB radiation, even if you are a regular sunbather. Children, babies and the elderly are particularly vulnerable in sunlight, as are people with fair skin. It’s also important to remember that you can still burn when it is cloudy. Sun cream should be re-applied every 2-4 hours and before and after you go into water.

Is it safe to drink tap water in foreign countries?

We recommend bottled water at all times to avoid upset stomachs.

Should I tip on holiday?

Tipping is entirely up to you but tends to be the norm in some foreign countries. Waiters, taxis and porters tend to expect tips but this is entirely at your discretion.

Can I fly if I am pregnant?

It depends entirely on the airline and you must advise us if you are pregnant. As most but not all of our flying is with TUI, below are their rules but as each airline has different rules you must check with the airline providing your flight before booking.

For uncomplicated, single pregnancies, you can be a maximum of 36 weeks pregnant on your return flight if you’re going short haul. If you’re flying long haul, it’s 34 weeks. For multiple pregnancies, you can only fly up to 32 weeks.

If you are over 28 weeks, you will need to provide a note from a doctor or midwife advising you are fit to fly and including your estimated date of confinement, confirmation that your pregnancy is uncomplicated.

You will also need to make sure your insurance covers you for the whole trip as many policies only cover you until you’re 28 weeks pregnant.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

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After Sales

If you have already booked a holiday and need to contact us, call:

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