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Help & Support

Already booked with TUI.co.uk?

If you’ve made a booking on our sister website TUI.co.uk please contact their customer service team who will be able to access your booking and answer any questions you have:

Contact the TUI.co.uk team

Speak to the team

To discuss any new or existing NHS bookings, please call us on

0204 578 0978

Email us your NHS booking queries

If you have a question that is not covered in the FAQ provided below, feel free to email our team:

nhsadmin@tui.co.uk

FAQ Categories

Frequently Asked Questions

Voucher Codes & Discounts

£100 NHS Exclusive Discount

Receive an extra £100* off per booking on any TUI package holiday, Marella/TUI River Cruise, TUI Tours, and TUI Multicentre holiday when you spend over £1200. Discount is valid on holidays departing from 4th October 2022. Minimum spend is £1,200 per booking and before any extras such as insurance, baggage upgrades & selecting seats, are added. Saving is based on a minimum of 1 adult travelling. Offer is valid from Tuesday 4th October 2022 on nhs.tui.co.uk. Offer does not apply to accommodation only, flight only, and ski bookings. The discount is automatically applied to all relevant TUI package holidays and can be seen in the price breakdown on the holiday. See full booking terms and conditions. Offer is subject to availability and may be amended or withdrawn at any time without notice.

£30 NHS Exclusive Discount

Receive an extra £30* off per booking on TUI package holiday, Marella/TUI River Cruise, TUI Tours, and TUI Multicentre when you spend under £1200. Discount is valid on holidays departing from 4th October 2022. Valid on holidays under £1200. Saving is based on a minimum of 1 adult travelling. Offer is valid from Tuesday October 4th 2022 on nhs.tui.co.uk. Offer does not apply to accommodation only, flight only, and ski bookings. The discount is automatically applied to all relevant TUI package holidays and can be seen in the price breakdown on the holiday. See full booking terms and conditions. Offer is subject to availability and may be amended or withdrawn at any time without notice.

TUI Discounts

Any applicable TUI discount codes will be automatically applied to applicable holidays to match the lowest price available on the TUI website. These discounts will be in addition to the NHS Exclusive discount but cannot be combined with any other discount or saving. Please visit www.tui.co.uk for the full terms and conditions of any applicable discount codes.

Save £100 per booking when you spend £1000

Save £100 per booking including children aged 2 and over on TUI package holidays. Discount is valid on holidays departing between 1st January 2024 and 30th April 2025 (1st May – 30th September 2024 for Lakes and Mountains holidays). Minimum spend is £1000 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on a minimum of 2 adults sharing. Offer is valid from Monday 20th November 2023 until midnight Monday 27th November 2023 on this website. Offer does not apply to accommodation only, flight only, Cruise and Ski bookings. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice. This promotional code is non-transferable and not valid in conjunction with any other discount code.

Save £250 per booking when you spend £2500

Save £250 per booking including children aged 2 and over on TUI package holidays. Discount is valid on holidays departing between 1st January 2024 and 30th April 2025 (1st May – 30th September 2024 for Lakes and Mountains holidays). Minimum spend is £1000 per booking and before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on a minimum of 2 adults sharing. Offer is valid from Monday 20th November 2023 until midnight Monday 27th November 2023 on this website. Offer does not apply to accommodation only, flight only, Cruise and Ski bookings. This offer is only valid for new bookings and if applicable the discount will show on the holiday. The offer is subject to availability and may be amended or withdrawn at any time without notice. This promotional code is non-transferable and not valid in conjunction with any other discount code.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

Call centre opening times

After Sales

If you have already booked a holiday and need to contact us, call:

Call centre opening times