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Help & Support

Already booked with TUI.co.uk?

If you’ve made a booking on our sister website TUI.co.uk please contact their customer service team who will be able to access your booking and answer any questions you have:

Contact the TUI.co.uk team

Speak to the team

To discuss any new or existing NHS bookings, please call us on

0204 578 0978

Email us your NHS booking queries

If you have a question that is not covered in the FAQ provided below, feel free to email our team:

nhsadmin@tui.co.uk

FAQ Categories

Frequently Asked Questions

Voucher Codes & Discounts

£100 NHS Exclusive Discount

Receive an extra £100* off per booking on any TUI package holiday, Marella/TUI River Cruise, TUI Tours, and TUI Multicentre holiday when you spend over £1200. Discount is valid on holidays departing from 4th October 2022. Minimum spend is £1,200 per booking and before any extras such as insurance, baggage upgrades & selecting seats, are added. Saving is based on a minimum of 1 adult travelling. Offer is valid from Tuesday 4th October 2022 on nhs.tui.co.uk. Offer does not apply to accommodation only, flight only, and ski bookings. The discount is automatically applied to all relevant TUI package holidays and can be seen in the price breakdown on the holiday. See full booking terms and conditions. Offer is subject to availability and may be amended or withdrawn at any time without notice.

£30 NHS Exclusive Discount

Receive an extra £30* off per booking on TUI package holiday, Marella/TUI River Cruise, TUI Tours, and TUI Multicentre when you spend under £1200. Discount is valid on holidays departing from 4th October 2022. Valid on holidays under £1200. Saving is based on a minimum of 1 adult travelling. Offer is valid from Tuesday October 4th 2022 on nhs.tui.co.uk. Offer does not apply to accommodation only, flight only, and ski bookings. The discount is automatically applied to all relevant TUI package holidays and can be seen in the price breakdown on the holiday. See full booking terms and conditions. Offer is subject to availability and may be amended or withdrawn at any time without notice.

TUI Discounts

Any applicable TUI discount codes will be automatically applied to applicable holidays to match the lowest price available on the TUI website. These discounts will be in addition to the NHS Exclusive discount but cannot be combined with any other discount or saving. Please visit www.tui.co.uk for the full terms and conditions of any applicable discount codes.

Save £200 per booking off all Long-haul holidays with a minimum spend of £1500

Save £200 per booking off all Long-haul holiday package when you spend £1500 or more on TUI package holidays. Only one of the discounts can be applied to an individual booking. Discount is valid on package holidays departing between 1st May 2024 and 31st October 2025. Minimum spend per booking is before any extras such as insurance, room upgrades & selecting seats, are added. Saving is based on a minimum of 2 adults sharing. Offer is valid from Friday 12th April 2024 on this website. Offer does not apply to accommodation only, flight only, Marella, TUI River Cruise or Crystal bookings. This offer is only valid for new bookings and can only be applied once on each booking. Discount is automatically applied where applicable on this website. This discount code cannot be used in conjunction with any other discount code. Offer is subject to availability and may be amended or withdrawn at any time without notice.

 

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

Call centre opening times

After Sales

If you have already booked a holiday and need to contact us, call:

Call centre opening times