abta-j8086abta-k8641abta-tuiabta-v5126abtaaddadditional-passengers-fcadditional-passengersadvanced-passenger-info-fcadvanced-passenger-infoairport-arrival-fcairport-departure-fcalert-fcalertarrow-button-clip-patharrow-down-fcarrow-down-left-fcarrow-down-right-fcarrow-left-fcarrow-right-fcarrow-up-fcarrow-up-left-fcarrow-up-right-fcarrowatolbaggage-fcbaggagebawbeachbedboardboardbasis-fcboardbasisbuscached-fccachedcalendar-fccalendarcamera-fccameracarcarboncategorycatering-fccateringchevron-fcchevronclock-fcclockclose-fc-roundclose-fcclosecontact-emailcontact-info-fccontact-infodepositdestination-fcdestination-tagdestinationdigicertdownloademail-altemailerrorexperience-fcexperienceextras-summary-fcextras-summaryeye-fceyefacebookfcflex-fcfcpfeefofilterfirst-choiceflex-fcflexflight-fcflightflights-summary-fcflights-summaryfrown-solidfull-availabilitygallery-altgallerygreenandfair-altgreenandfairheart-alt-fcheart-altheart-fchearthelp-fchelphome-fchomehotel-summary-fchotel-summaryhotel-taghotelincluded-fcincludedinfo-fcinfoinformation-fcinformationinstagraminsurance-fcinsurancelaugh-solidlinkedinlocationmastercardmenunew-window-fcnew-windownightsofferpassenger-detail-fcpassenger-detailpassenger-summary-fcpassenger-summarypassengerspencilphone-fcphonepinterestplane-alt-fcplane-altplane-takeoffplaneplay-alt-fcplay-altplaypostal-address-fcpostal-addresspoundregionremoveroom-summary-fcroom-summaryrooms-fcroomsrsssearch-fcsearchseatupgrades-fcseatupgradesshare-fcshareshortlist-addshortlistshortlistedski-rating-emptyski-rating-halfski-ratingskismile-solidsort-fcstar-fcstar-fcrstarstopwatchsuitcase-fcsuitcasetagtick-alt-fctick-alttick-fcticktip-fctiptooltransfers-fctransferstravel-awaretripadvisor-emptytripadvisor-fulltrustpilottwittervisa-verifiedvoucherwarning-fcwarningwheelchairwifi

Help & Support

Already booked with TUI.co.uk?

If you’ve made a booking on our sister website TUI.co.uk please contact their customer service team who will be able to access your booking and answer any questions you have:

Contact the TUI.co.uk team

Speak to the team

To discuss any new or existing NHS bookings, please call us on

0204 578 0978

Email us your NHS booking queries

If you have a question that is not covered in the FAQ provided below, feel free to email our team:

nhsadmin@tui.co.uk

FAQ Categories

Frequently Asked Questions

Entry Requirements

This page is updated during office hours. You’ll always find the latest info on the FCDO website and on our 24/7 Travel Alerts page.

Here, you’ll find info on what you need to do to comply with the entry requirements for the country you’re travelling to, and for your return to the UK.

 

CHECK YOUR DESTINATION’S ENTRY REQUIREMENTS

 

Please be aware, Marella Cruises and TUI River Cruises have their own unique set of entry requirements that you need to follow if you’re going on a cruise holiday. You can find them on the Marella Cruises entry requirements and River Cruises entry requirements pages. 

• Check your entry requirements regularly in the run-up to your holiday.
 Sign up for FCDO travel advice email alerts >
• Check your passport validity if you’re travelling to a European destination >
• Check your passport validity if you’re travelling to destination outside of Europe >
 If needed, purchase your entry visas >
• Find out how we can help you with COVID-19 testing >

WHAT HAPPENS IF I HAVE TO QUARANTINE WHEN I ARRIVE IN MY HOLIDAY DESTINATION?

In line with our Holiday Promise, if we know a destination or hotel is asking people to quarantine when they arrive in the country – and there isn’t the option to forgo this quarantine period by providing evidence of a negative COVID-19 test or of being fully vaccinated – we won’t operate there and you’ll be entitled to either a fee-free change or a full refund.

Some destinations require passengers to quarantine on arrival unless they can provide evidence that they’ve been fully vaccinated. We’re still operating holidays to these destinations, so that our customers who are vaccinated are able to travel. It’s your responsibility to ensure you only book a holiday to these destinations if you’ve been fully vaccinated or if you’re willing to quarantine on arrival. If you book a holiday to these destinations and you haven’t been fully vaccinated by the time you travel, you will have to quarantine on arrival, or you will be able to change your booking fee-free to another holiday travelling with the same airline, but you won’t be able to cancel.

DO I NEED TO BE VACCINATED AGAINST COVID-19 TO TRAVEL?

Check your destination’s entry requirements to find out if you need to be vaccinated to travel there, or to travel without quarantine. You can view our entry requirements table, or see the FCDO website.

HOW DO I PROVE THAT I’M FULLY VACCINATED?

If you live in England and have been fully vaccinated, you will be able to demonstrate your COVID-19 vaccination status through the NHS app.

If you don’t have a smartphone, you can call the NHS Helpline on 119 and ask for a letter to be posted to you – you must do this at least five working days after your second vaccination. Make sure you allow seven days for the letter to be received.

If you live in Wales and have been fully vaccinated, visit the Welsh Government’s website to find out how to get your NHS COVID Pass.

If you live in Scotland and have been fully vaccinated, visit the NHS inform website to find out how to get proof of your vaccination status.

If you live in Northern Ireland and have been fully vaccinated, visit the NI Direct website to find out how to get proof of your vaccination status.

Different countries have different definitions of ‘fully vaccinated’. Please check your destination’s entry requirements for all the details.

WHAT HAPPENS IF I TEST POSITIVE FOR COVID-19 IN RESORT?

If you test positive in your destination before you’re due to return home to the UK, you’ll need to inform your TUI resort team if you’re on a package holiday, plus your hotel and your insurance company. You’ll then need to follow the specific procedures in place at your hotel. These vary from destination to destination and may include the need to self-isolate in a medical facility or your hotel room. You also won’t be able to travel home until you’ve had a COVID-19 test that comes back negative. Your hotel team will be there to support you.

Sales Enquiries

If you are thinking of booking a holiday or just need some general advice, call:

Call centre opening times

After Sales

If you have already booked a holiday and need to contact us, call:

Call centre opening times